To be perfectly prepared for your Elephant Hills Adventure, we have collected a couple of helpful hints and tips for you to read before your departure to our elephant nature park.
Important Update for the Rainforest Camp:
We would like to inform you that in order to improve your experience at Elephant Hills sanctuary and the Rainforest Camp, we have built a new reception area nearby Cheow Larn Lake. This area is used for luggage storage. All our elephant nature park trips heading to the Rainforest Camp (our luxury tent floating tented camp) will stop here. Large bags will be left here and only overnight packs or hand luggage will be taken to the Rainforest Camp. To make things easier for you we recommend that if you are returning to the same hotel after your stay with us that you store your large suitcases at that particular hotel and bring a weekend pack with your essentials. If you are moving onwards after your stay with us then please prepare a small bag (backpack or similar) for the Rainforest Camp parts of your trip. We do have small waterproof bags available for sale at our gift shop should you not be able to find the right bag.
Accommodation & Food:
How many tents do you have?
Elephant Camp features 66 luxurious tents; Rainforest Camp consists of 20 floating luxury tents.
What types of tents / tent set-ups are there?
Elephant Hills offers one “room type”, which is a luxury tent. Tents have either 1 big double bed or 2 separate twin beds, and can accommodate up to 3 adults, in case a roll-in bed is requested. Families up to 4 persons can be accommodated as described below.
How do you accommodate families?
Currently, we do not have specific family tents at Elephant Hills. Families of up to 2 adults and 2 children can be accommodated in one tent, with 1 child sleeping in an extra bed, while 1 child shares the double bed with its parents. This is suitable for children up to 8 years of age.
For families with older children (kids’ rates are applicable up to the 16th birthday of a child!) may enjoy 2 separate tents at no extra charge.
What is your family policy?
Elephant Hills offers special kids’ rates all year round to children from 4 years of age up to their 16th birthday (tour departure date), as long as they are accompanied by at least one full paying adult and share the bed with their parents. Please find more information on our fantastic family discounts here.
Please understand that we cannot accept children younger than 4 years of age.
Do you provide hair dryers?
Hair dryers are provided in every tent at The Elephant Camp. Please note that hair dryers cannot be used at Rainforest Camp, due to limited power supply (Rainforest Camp is mainly powered by solar and wind energy).
Do you have electricity in the Rainforest?
At The Elephant Camp, we do have electricity 24 hours per day. At Rainforest Camp, power usually lasts all day long as well, as long as it is managed adequately. Please charge all electronical equipment during your first night at The Elephant Camp, before heading out to Rainforest Camp, in order to save power.
Is there internet / WiFi at Elephant Hills?
At The Elephant Camp, we do offer free WiFi in the common area. At Rainforest Camp as it is so remote, there is no internet and not even phone signal out there – finally you can switch off your phone without feeling guilty and enjoy pure nature at its very, very best.
What kind of food do you offer?
Elephant Hills offers a wide variety of fine Thai dishes at our buffet lunches and dinners. Breakfast is rather western, with a choice of cereals, fruit, yoghurt, freshly baked bread, cheese, sausages, baked beans and eggs prepared to your liking at our popular omelet station. On request, we are happy to cater for special diets – please inform us about this at time of booking.
Is drinking water included?
We have several complimentary fill up stations for drinking water at all of our tour locations. We encourage everyone to bring a reusable water bottle on your Elephant Hills adventure! However, if you don’t own a reusable bottle, we provide a stainless steel bottle upon check-in for the duration of your stay.
Can you cater for dietary needs?
Our chefs are more than happy to prepare vegetarian, vegan, halal, extra spicy or any kind of other meals for you on request. Furthermore, we also offer special dishes for guests with food allergies. Please state your dietary needs and requests in the “Remarks” section when placing your booking.
How can I pay for drinks and souvenirs at the camps?
Please note that due to the location of our two Luxury Tented Camps we can only accept cash payments on-site. This includes drinks expenses and souvenir purchases. We kindly ask you to prepare sufficient cash in Thai Baht (THB).
Are there any restrictions when staying in the National Park at our Rainforest Camp?
Our Rainforest camp is located in the national park, therefore there are strict guidelines we have to follow from the authorities. We are unable to serve alcohol at our Rainforest Camp and lifejackets must be worn at all times when in the water.