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F.A.Q

To be perfectly prepared for your Elephant Hills Adventure, we have collected a couple of helpful hints and tips for you to read before your departure to our elephant nature park.

Important Update for the Rainforest Camp:

We would like to inform you that in order to improve your experience at Elephant Hills sanctuary and the Rainforest Camp, we have built a new reception area nearby Cheow Larn Lake. This area is used for luggage storage. All our elephant nature park trips heading to the Rainforest Camp (our luxury tent floating tented camp) will stop here. Large bags will be left here and only overnight packs or hand luggage will be taken to the Rainforest Camp. To make things easier for you we recommend that if you are returning to the same hotel after your stay with us that you store your large suitcases at that particular hotel and bring a  weekend pack with your essentials. If you are moving onwards after your stay with us then please prepare a small bag (backpack or similar) for the Rainforest Camp parts of your trip. We do have small waterproof bags available for sale at our gift shop should you not be able to find the right bag.

Join our efforts reducing plastic waste!

Elephant Hills Corporate Responsibility Projects

We offer several complimentary fill up stations for drinking water at all of our tour locations. Please bring your reusable water bottle with you, and help us to conserve the environment.

Accommodation & Food:

Elephant Camp features 66 luxurious tents; Rainforest Camp consists of 20 floating luxury tents.

Elephant Hills offers one “room type”, which is a luxury tent. Tents have either 1 big double bed or 2 separate twin beds, and can accommodate up to 3 adults, in case a roll-in bed is requested. Families up to 4 persons can be accommodated as described below.

Currently, we do not have specific family tents at Elephant Hills. Families of up to 2 adults and 2 children can be accommodated in one tent, with 1 child sleeping in an extra bed, while 1 child shares the double bed with its parents. This is suitable for children up to 8 years of age.
For families with older children (kids’ rates are applicable up to the 16th birthday of a child!) may enjoy 2 separate tents at no extra charge.

Elephant Hills offers special kids’ rates all year round to children from 4 years of age up to their 16th birthday (tour departure date), as long as they are accompanied by at least one full paying adult and share the bed with their parents. Please find more information on our fantastic family discounts here.
Please understand that we cannot accept children younger than 4 years of age.

Hair dryers are provided in every tent at The Elephant Camp. Please note that hair dryers cannot be used at Rainforest Camp, due to limited power supply (Rainforest Camp is mainly powered by solar and wind energy).

At The Elephant Camp, we do have electricity 24 hours per day. At Rainforest Camp, power usually lasts all day long as well, as long as it is managed adequately. Please charge all electronical equipment during your first night at The Elephant Camp, before heading out to Rainforest Camp, in order to save power.

At The Elephant Camp, we do offer free WiFi in the common area. At Rainforest Camp as it is so remote, there is no internet and not even phone signal out there – finally you can switch off your phone without feeling guilty and enjoy pure nature at its very, very best.

Elephant Hills offers a wide variety of fine Thai dishes at our buffet lunches and dinners. Breakfast is rather western, with a choice of cereals, fruit, yoghurt, freshly baked bread, cheese, sausages, baked beans and eggs prepared to your liking at our popular omelet station. On request, we are happy to cater for special diets – please inform us about this at time of booking.

We have several complimentary fill up stations for drinking water at all of our tour locations. We encourage everyone to bring a reusable water bottle on your Elephant Hills adventure! However, if you don’t own a reusable bottle, we provide a stainless steel bottle upon check-in for the duration of your stay.

Our chefs are more than happy to prepare vegetarian, vegan, halal, extra spicy or any kind of other meals for you on request. Furthermore, we also offer special dishes for guests with food allergies. Please state your dietary needs and requests in the “Remarks” section when placing your booking.

Please note that due to the location of our two Luxury Tented Camps we can only accept cash payments on-site. This includes drinks expenses and souvenir purchases. We kindly ask you to prepare sufficient cash in Thai Baht (THB).

Transfers

We include all transfers to and from Elephant Hills in our tour packages, as long as you stick to our joint transfer times. Transfer options are Phuket, Khao Lak, Krabi, Phang Nga, Surat Thani, Khanom, Don Sak Pier and even Koh Samui (incl. land transfer on Samui!). All these transfers can be combined at no surcharge, so pick up e.g. on Phuket and drop off at your hotel on Samui is possible without any problems. Please have a look at our Transfer Options for further information.

Generally, we do pick you up at the hotel lobby between 7am and 9am (exception being Koh Samui, where pick up is at 6am already, in order to reach the ferry to the mainland on time). When booking, we are happy to offer you an estimated pick up time on request – and we’ll always send a fax with the exact pick up time to your hotel one day before your Elephant Hills adventure commences.

To travel to Elephant Hills from Bangkok, we suggest two options:

• Plane:

Option 1, Surat Thani Aiport- 2hrs transfer time to Camp
Domestic flight TG 2251 at 9:40am is part of our scheduled transfers at no surcharge!

Option 2, Phuket Airport- 3hrs transfer time to Camp
Domestic flight TG 201 at 09.10 am is part of our scheduled transfers at no surcharge!

• Train: Take the overnight train from Bangkok to Surat Thani, arriving 07:21am. Our driver will await you at the train station and transfer you out to Elephant Hills – transfer is included in our tour packages. Please note that due to frequent delays of the train, our driver usually arrives at the train station at 8am. Should you arrive earlier than this, please be a little patient and wait for our driver to arrive.

Further details can be found on our transfer page.

To transfer you out to Koh Samui, we will drive you to Don Sak Pier, buy the ferry ticket for you, ensure that you board the correct ferry, and have a driver waiting for you on Samui Island, who transfers you to your according hotel. All of this is included in the package price, there is no extra charge.
Pick up on Koh Samui is possible as well, trip will be vice versa, and again there won’t be a surcharge. Please just be aware that this is a rather early start, as we will pick you up around 6am at your hotel on Koh Samui.

The closest and most convenient airport is Surat Thani (URT), just above one hour away from Elephant Hills. Flight options do include flights to Bangkok.
Phuket Airport (HKT) is about 2 hours’ drive from Elephant Hills.

Further details and included flights can be found on our transfer page.

Please note all our standard transfers are joint transfers in comfortable minibuses, seating up to 9 persons. Private transfers can be arranged on request at a surcharge.

Please understand that we do not allow self-drive arrivals to Elephant Hills. Both our camps are very difficult to find, there are no big signs or similar on the road. In the past, guests driving themselves could not find the camps easily, thus arrived late and missed activities – you will certainly agree that this is not desirable for anyone involved. Hence please understand that we decided to not allow self-drive arrivals anymore, and please feel free to make use of our free joint transfers.

Early transfers out are possible without problems from 9am onwards. Please note that you might miss activities on your last day at Elephant Hills. Also, as early transfers are private transfers, private transfer surcharges as per our private transfer surcharge summary apply.

Tour Packages

All Elephant Hills tour packages are fully inclusive of accommodation, full board, activities as per chosen itinerary, a fully trained, TAT-licensed English speaking Thai tour leader* as well as joint transfers to and from Elephant Hills as per our transfer options.
Not included are soft drinks and alcoholic beverages, tips and gratuities as well as personal acquisitions from our souvenir shop or the local markets.

All prices shown are quoted in Thai Baht and are subject to change without prior notice.

Payments are easiest made by credit card. Once fully payment is received, your booking will be confirmed.
Payment via bank transfer is possible on request, but might include a surcharge for bank transfer fees.
Please note that tours have to be paid for prior to arrival.

Please understand that, due to the remote location of our two luxury tented jungle camps, we much prefer to receive bookings as early as possible, in order to plan all activities, food etc accordingly. Therefore we cannot offer last minute discounts.

As every individual walking this Earth is different, we cannot generally suggest one specific tour for families or couples. However, we have tried to give you some guidelines in our Recommend Tours section.

Elephant Hills Adventure Tours are run all year round. Please note that we are based in Khao Sok, one of Thailand’s wettest areas, with about 3,500mm rainfall per annum, so it can rain any day of the year. Vice versa, the sun may shine any day of the year. Please understand that rain usually falls heavily in showers during one or two hours – and thanks to the temperatures not dropping below 25°C during daytime this is usually a very pleasant experience.

Monsoon Season, or Green Season, as we like to call it, officially starts in May and ends around October. This is the perfect time to travel: Temperatures drop slightly to a comfortable 25-32°C during daytime, nature shines up in a lush green, and the chances of spotting wildlife increase dramatically.
As especially May, June, September and October are not super popular months for most of our clients (s. below) to travel due to being summer/early autumn in their home countries, you may strike some surprisingly good deals and enjoy a more intimate experience, as guest numbers are on average lower.

Elephant Hills welcomes any open-minded traveler from anywhere on this globe, with the very vast majority of our guests coming from Western Europe, Australia, New Zealand, North America and South Africa. Due to the nature of our tours Elephant Hills is not suitable for people who are not fully mobile.

To place your booking, please simply choose your tour and follow the intuitive booking process. Should you have any questions or queries, please feel free to contact us.

We do not offer day trips to any of our elephant camps. In order to offer an intimate elephant encounter with small groups, we only allow overnight guests to visit our elephants. Besides – staying overnight in a luxurious tent in the Rainforest is an experience you certainly won’t forget too soon.

At Elephant Hills, we do not offer any elephant rides to our guests. Besides ethical reasons, we also found that our unique elephant experience offers a much higher value for money to our guests, as you will get to feed, wash and interact with them. This intimate encounter is much praised and appreciated both by humans and elephants alike.

Please bring non-slip shoes like sturdy sandals or trainers, loose comfortable clothes, sun protection and a rain coat (disposable raincoats are available to buy at our camp, but we would like to encourage you to bring a re-usable one with you to save the environment), swim wear for use at the pool or in the river. Please also remember to bring your passport for the check in process.

In order to reduce plastic waste, we offer several complimentary fill up stations for drinking water at all of our tour locations. Please bring your own reusable water bottle and help us to conserve Thailand’s beautiful nature and wildlife for future generations.

Khao Sok is not a typical malaria area, and usually free of malaria. However, we always advise to consult a tropical doctor before traveling to Thailand.

YES. Although we have all accident and group insurances exceeding requirements by the Thai law, please understand that we can only welcome guests to Elephant Hills who do have personal travel insurance.

Elephant Fun Facts

Despite this common myth, elephants are not at all intimidated or scared by little rodents.

Asian elephants consume up to 200kg of food a day, the intake of African elephants can even exceed this. Their diet is strictly vegetarian, and they spend 16-18 hours a day looking for food!

In spite of many people believing elephants would crave for peanuts, we cannot verify this. Our elephants much prefer sweet fruit like bananas, pineapples or water melon.

Elephants are pregnant for 20-22 months, which is the longest gestation period of any living creature on this planet! They usually give birth to one single calf; the chance of having twins is about 1%. Babies weigh between 80-100kg at birth, and are breast-fed for approximately 3 years!

African elephants (Loxodonta Africana) and Asian elephants (Elephas maximus) are different animal species, and cannot interbreed.

Get 10% OFF if you book 6 months in advance, and you can cancel your booking FREE OF CHARGE four weeks before your tour starts.  

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